Communication with Stakeholders
System for Making Use of Customer Feedback in Management
Establishment of a Customer Consultation Helpdesk
As the top industrial ceramics manufacturer in the industry, NGK makes use of its accumulated technologies to manufacture and sell C1 home-use water purifiers and promotes the creation of mechanisms for reflecting customer feedback.
Dialogue with Employees
Distributing the Latest Information on CSR Activities on the CSR-Web
The CSR-Web was established on our intranet to introduce Group CSR initiatives with the intent of inculcating an awareness of CSR among all NGK domestic Group employees. And we are in an attempt to provide a wealth of content only available on this website.
In fiscal 2016, we started publishing a monthly Compliance Newsletter, introducing and explaining familiar themes with four-frame comics.
CSR Talk Live (Dialogue with Employees Aimed at Practicing CSR)
To deepen employees' understanding of CSR and its initiatives, the NGK Group conducts CSR Talk Live, a talk event facilitating direct discussion with senior management held at all domestic sites since 2009.
In fiscal 2017, a total of 10 events were held at six locations, including Group companies, and were attended by around 420 employees. At the Talk Live event, the Senior Vice President and the CSR Committee Chair talked about CSR initiatives by the NGK Group, stressing the importance of CSR. Then, representatives from the Environmental Management Department and the CSR Promotion Office detailed the NGK Report 2017 (internal edition), using specific examples.
The employees who attended the event asked many questions and offered feedback on various initiatives, such as the environment, CSR, and helplines.
Communication Activities with Procurement Partners
Earnings Presentations for Suppliers
NGK held an earnings presentation meeting for major suppliers in June 2017, which was attended by 210 participants from 120 companies.
Suppliers invited to the earnings presentation
Ongoing Operation of the Supplier Helpline
In 2008, NGK established the supplier helpline system. Receiving consultation via e-mail, fax, and telephone, we make an effort to respond with solutions quickly.
Visiting Individual Suppliers in Japan and Overseas
In order to ensure procurement from the most appropriate suppliers, NGK visits individual suppliers in Japan and overseas to conduct on-site audits, evaluating their QCD (quality, cost, and delivery) performance in a fair and equitable manner. In fiscal 2017, we visited a total of 111 suppliers: nine new suppliers and 102 existing suppliers.
Following the visit, we explained audit results to each company, and asked them to conduct improvement measures in underperforming areas. Through these activities, we strive to strengthen our QCD management system as well as to communicate with our suppliers to forge a relationship of mutual trust.
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