Customer Relationship Management
One of the focuses of the NGK Group Code of Conduct is to contribute to the “Realization of a Sustainable Society” through the products and services that we provide to customers, and towards that end we have resolved to do the following.
Customer Satisfaction Survey
In order to reflect customer feedback in our products and services, each of NGK’s business groups independently develops and conducts surveys aimed at facilitating greater customer satisfaction.
Results of the Ceramic Products Business Group's Customer Satisfaction Survey
Note: Calculation method
Participants were asked to respond to survey questions by providing a rating from one to ten, with responses of six or higher counting as “Satisfied.”