Sustainability

Improving Customer Satisfaction

Basic Approach

One of the focuses of the NGK Group Corporate Business Principles is to contribute to the “Realization of a Sustainable Society” through the products and services that we supply, and towards that end we have resolved to do the following.

Realization of a Sustainable Society

	We will create new value through the provision of products and services that contribute to society, protect the world environment, and strive to realize a sustainable society. We will provide products and services the contribute to carbon neutrality and the digital community through technological innovation and face challenges to society through our business. We will openly respond to new demands or requests for improvement from our customers and society by developing and improving products and services. By providing high quality products and services whereby safety is a main consideration and which comply with environmental rules, we can earn the trust of customers and the community.

We will create new value through the provision of products and services that contribute to society, protect the world environment, and strive to realize a sustainable society.

We will provide products and services the contribute to carbon neutrality and the digital community through technological innovation and face challenges to society through our business.
We will openly respond to new demands or requests for improvement from our customers and society by developing and improving products and services.
By providing high quality products and services whereby safety is a main consideration and which comply with environmental rules, we can earn the trust of customers and the community.

Disclosure of Company Information and Accountability

	We will promote a healthy and transparent management by active disclosure of information and discussions with stakeholders. We will accurately and promptly disclose information required by society. We will pay close attention to the views of our stakeholders and fulfill our obligation to be accountable. We will build mutual trust with our stakeholders through continuous dialogue.

This pictogram shows the process for Company Information and Accountability within the NGK Group Code of Conduct.

We will promote a healthy and transparent management by active disclosure of information and discussions with stakeholders.

We will accurately and promptly disclose information required by society.
We will pay close attention to the views of our stakeholders and fulfill our obligation to be accountable. We will build mutual trust with our stakeholders through continuous dialogue.

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Customer Satisfaction Survey

In order to reflect customer feedback in our products and services, each of NGK’s business groups independently develops and conducts surveys aimed at facilitating greater customer satisfaction.

Results of the Environment Business Group’s* Customer Satisfaction Survey

2018	2019	2020	2021	2022
94%	100%	100%	100%	100%

Note: Calculation method

Participants were asked to respond to survey questions by providing a rating from one to ten, with responses of six or higher counted as “Satisfied.”
The customers included in this survey account for 47% of total sales.

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