Sustainability

Customer Satisfaction

Basic Approach

One of the focuses of the NGK Group Code of Conduct is to contribute to the “Realization of a Sustainable Society” through the products and services that we supply, and towards that end we have resolved to do the following.

Realization of a Sustainable Society

	We will create new value through the provision of products and services that contribute to society, protect the world environment, and strive to realize a sustainable society. By providing high quality products and services in which safety is properly considered and which comply with environmental rules, we can respond to the trust of customers and society. We will sincerely consider new needs and the desire for improvements from customers and society and undertake product and service development and upgrades.

We will create new value through the provision of products and services that contribute to society, protect the world environment, and strive to realize a sustainable society.

By providing high quality products and services in which safety is properly considered and which comply with environmental rules, we can respond to the trust of customers and society.
We will sincerely consider new needs and the desire for improvements from customers and society and undertake product and service development and upgrades.

Customer Satisfaction Survey

In order to reflect customer feedback in our products and services, each of NGK’s business groups independently develops and conducts surveys aimed at facilitating greater customer satisfaction.

Results of the Environment Business Group’s* Customer Satisfaction Survey

2017	2018	2019	2020	2021
91%	94%	100%	100%	100%

Renamed from the Ceramic Products Business Group in April 2022

Note: Calculation method

Participants were asked to respond to survey questions by providing a rating from one to ten, with responses of six or higher counted as “Satisfied.”