Sustainability
Improving Customer Satisfaction
Basic Approach
One of the focuses of the NGK Group Corporate Business Principles is to contribute to the “Realization of a Sustainable Society” through the products and services that we supply, and towards that end we have resolved to do the following.
Realization of a Sustainable Society
We will create new value through the provision of products and services that contribute to society, protect the world environment, and strive to realize a sustainable society.
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Disclosure of Company Information and Accountability
We will promote a healthy and transparent management by active disclosure of information and discussions with stakeholders.
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Customer Satisfaction Survey
In order to reflect customer feedback in our products and services, each of NGK’s business groups independently develops and conducts surveys aimed at facilitating greater customer satisfaction.
Results of the Environment Business Group’s* Customer Satisfaction Survey
2019 | 2020 | 2021 | 2022 | 2023 |
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94% | 100% | 100% | 100% | 100% |
Note: Calculation method
Participants were asked to respond to survey questions by providing a rating from one to ten, with responses of six or higher counted as “Satisfied.”
The customers included in this survey account for 51% of total sales.