Sustainability
Customer Satisfaction
Basic Approach
One of the focuses of the NGK Group Code of Conduct is to contribute to the “Realization of a Sustainable Society” through the products and services that we supply, and towards that end we have resolved to do the following.
Realization of a Sustainable Society
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We will create new value through the provision of products and services that contribute to society, protect the world environment, and strive to realize a sustainable society.
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Customer Satisfaction Survey
In order to reflect customer feedback in our products and services, each of NGK’s business groups independently develops and conducts surveys aimed at facilitating greater customer satisfaction.
Results of the Environment Business Group’s* Customer Satisfaction Survey
2017 | 2018 | 2019 | 2020 | 2021 |
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91% | 94% | 100% | 100% | 100% |
Renamed from the Ceramic Products Business Group in April 2022
Note: Calculation method
Participants were asked to respond to survey questions by providing a rating from one to ten, with responses of six or higher counted as “Satisfied.”